CUSTOMER SUPPORT

How can we help?

Support for account access, Trip Briefs, orders, delivered plans, corrections, and Route Flex revisions.

Effective August 15, 2026 · Version support-2026-08-15

CONTACT

Email support@captainscopilot.com. Include the email used for the trip, the order reference when available, and what you need help with. Never email card numbers, passwords, or verification codes.

REPORT CORRECTIONS

If the report contradicts the confirmed Trip Brief, name the report version, the affected day or landmark, the contradiction, and what should remain protected.

ROUTE FLEX

Use the revision form in your trip workspace for included revisions. State exact dates, the desired destination order, the named landmark to protect, or the desired pace so the request can be processed without guesswork.

URGENT TRAVEL NEEDS

CaptainsCopilot is not an emergency or live-trip assistance service. For urgent safety or travel disruption needs, contact local emergency services, your carrier, insurer, accommodation, or relevant official authority.